Shipping
Free shipping, every order
Standard shipping is free on everything, with no minimum spend. There is also an express insured option at checkout for a small charge, if you would rather it moved faster and came covered against loss.
Where we ship
The United States, the United Kingdom, Canada, Australia and New Zealand.
If your country is not on that list, checkout will not let you complete an order. We would rather tell you that up front than take your money and disappoint you.
How long it takes
- Processing. 1 to 2 working days from when you order.
- Dispatch. A tracking link reaches you by email the moment your parcel leaves us.
After that it is in the courier's hands. How long it takes depends on where you are and how busy customs happens to be that week, so we would rather send you to your tracking than quote a date we cannot stand behind. If you want to know what we are seeing for your country before you order, email us and we will tell you honestly.
Tracking
Tracking can take up to 48 hours to start updating, and it is normal for it to look quiet for several days during the international leg. That gap is the parcel in transit, not a lost order.
If there has been no movement for more than 10 days, contact us with your order number and we will chase the courier.
Customs and duties
Most orders arrive with nothing to pay. Parcels cross a border, so on rare occasions your country's customs authority may apply an import duty or tax. Where that happens the charge is set by them, not by us, and it is the recipient's to pay. Get in touch if you are ever charged and we will help you work out why.
Wrong address
If you spot a mistake in your delivery address, contact us within 12 hours of ordering and we will correct it before dispatch. Once a parcel has shipped we cannot change its destination.
Lost parcels
If your parcel is confirmed lost in transit we will send a replacement or refund you in full, whichever you prefer.