Questions people ask
Questions, answered
How long before I notice anything?
How long before I notice anything?
Give it a month of daily use before you judge it. This is muscle work, and muscle work is slow. Anyone promising you a difference in a week is selling you something.
Will it make my bunion go away?
Will it make my bunion go away?
No. A bunion is a change in the bone and the joint, and nothing worn on the outside reverses that. What this is for is the muscle that should be holding the toe in line, and the ache that comes from it having stopped.
Can I wear it in my shoes, or overnight?
Can I wear it in my shoes, or overnight?
Neither, and that is deliberate. It is a seated 15 minute session, then it comes off. You do not wear it out of the house and you do not sleep in it, which is exactly what people give up on with night splints.
Will it fit my foot?
Will it fit my foot?
One size. The wrap is a soft stretch fabric with a slim aluminium strip along the side of the joint, so it holds its line without the all-over pressure of a moulded shell. Both straps are adjustable, so it takes a range of foot widths and a prominent joint without pressing on it. Left and right are shaped differently, so choose the foot you want it for, or the pair.
How should it feel?
How should it feel?
Like a firm, rhythmic tapping under the joint, and a small tug along the inside of your foot as the muscle draws in. Strange for the first few days, then unremarkable. If it stings, prickles or makes you flinch, it is turned up too high. Turn it down. Higher is not faster, and there is no prize for enduring it.
Do I need one for each foot?
Do I need one for each foot?
If both feet have it, the pair is worth having. You treat both in the same 15 minutes rather than doubling your evening, and the pair costs less than buying two singles. If only one foot is bothering you, start with one and add the other later.
What is the remote for?
What is the remote for?
Changing the intensity without leaning forward. Some people use it every session; plenty never take it out of the box. The buttons on the unit itself do exactly the same job.
How many intensity levels are there?
How many intensity levels are there?
29. Start at level 1 and climb until the pulse is firm and steady, a tapping under the joint, never a sting. Most people settle somewhere low for the first week and creep up from there. Higher is not faster.
How often do I charge it?
How often do I charge it?
It charges over USB from any plug or laptop, and a full charge covers several sessions. Most people top it up once a week and never think about it again.
When will my order arrive?
When will my order arrive?
Free shipping on everything. We send it within one or two working days and it reaches you in 5 to 11. You will get a tracking number as soon as it leaves us.
What if I want to send it back?
What if I want to send it back?
Give it a proper go for a month. If it has not earned its place in your evening, email us within 30 days and we will tell you where to send it and refund you once it lands. A person reads that email, so there is no portal, no form, and no one asking you three times whether you are sure.
Who should not use EMS at all?
Who should not use EMS at all?
Anyone with a pacemaker or another implanted electronic device. That one is not negotiable. Speak to your doctor first if you are pregnant, or living with diabetes, reduced feeling in your feet, or a circulatory condition.
Myostep is a muscle-stimulation and support device. It is not a medical treatment and is not intended to diagnose, treat or cure any condition. A severe or rigid bunion deserves a podiatrist, not a device.